UK Returns

 

Our web store returns policy means that if you are not fully satisfied with the goods you have received, you can return them to us within 7 days of receipt. Please provide proof of purchase. The goods must be in their original condition and fully resalable. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or that are not in their original condition (e.g. they have been altered or personalised). This does not affect your statutory rights as a consumer. Holland & Holland will not cover the cost of returning goods to us.

How to return your items

Please follow the returns information included within the paperwork of your delivery, alternatively please CLICK HERE to download a returns label*. Please ensure all returned items are well packaged, so they do not become damaged in the post. Please make sure all return packages are sent with a tracking, insured service, as we cannot take responsibility for any items lost or damaged during the return process. The above information relates only to returns of goods purchased through the Holland & Holland Website and not any of the physical stores. Please see in store for such information. Where the parcel is a gift, the refund will paid back to sender or a credit note issued.

Items purchased via our on-line store can be returned to our Bruton Street store. All returns must be accompanied with a completed returns form. Refunds may take up to 10 days to show on your account.

Exchanges

We are able to offer exchanges for the same item in a different size or colour only. If you would like a different item we will refund the original item and a new order will be need to be placed. Holland & Holland will bear the cost for the redelivery of returned items, but not the cost of you returning them.

Items purchased via our on-line store can be exchanged at our Bruton Street store. All returns must be accompanied with a completed returns label. Refunds will take up to 10 days to show on your account.

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Christmas Opening

Please be advised that our online store offices in both the UK and US will be closed from 22nd December 2014 through to 5th January 2015. We will be unable to process any orders, returns or exchanges during this time.

We will endeavour to deal with any requests as soon as possible.

Merry Christmas from all at Holland & Holland