HOLLAND & HOLLAND – Terms and conditions

This page states the Terms and Conditions under which you use www.hollandandholland.co.uk (the “Site”). Please note that any use of this website means you are agreeing to our following Terms and Conditions.

Holland & Holland, including subsidiaries and affiliates, provides the information contained on this website or any of the pages comprising the website (“Website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your”) subject to the terms and conditions set out in these Terms and Conditions, the Privacy Policy (http://hollandandholland.co.uk/privacy-policy) and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this Website.

Holland & Holland Limited (“Holland & Holland”, “We”, “Our”, “Us”) is a company registered in England and Wales under registration number 661140. Our registered address is 906 Harrow Road, London, NW10 5JT and Our VAT number is GB 238 474 833.

For any questions relating to the use of the Site or an order please contact us on the following number +44 (0) 207 499 4411 Monday to Friday 9.30 – 5.30. You can also email us at onlinesales@hollandandholland.co.uk


All agreements of your offer to purchase goods are entirely subject to their availability. Our acknowledgement of order acceptance via e-mail or web is not a guarantee of delivery. In the event the items you have ordered are not available, you will be contacted, offered an alternative or a full refund issued. If we are only able to fulfil part of your order, payment will be taken for your whole order and then on dispatch a full refund for the unavailable goods will be issued.
Payments can be made using any of the methods listed in the below Payment Information section. The total amount will be debited from your account when we have accepted your offer to purchase goods from us.

Your Agreement with www.hollandandholland.co.uk

These Terms and Conditions along with our Privacy Policy constitute the agreement between you and Holland & Holland relating to the provision of goods you have offered to purchase. These conditions supersede all other proposals both oral and written.

Upon ordering we are not making a legal offer to provide the goods ordered. Rather, we are inviting you to make a legal offer to us for you to purchase the goods. It is entirely at our discretion to reject or accept your offer of purchase.

This agreement is only confirmed when we have accepted your offer to purchase the goods and have sent you an invoice and/or a dispatch receipt that includes the date of the agreement being accepted which will be the date shown on said invoice or receipt.

Payment Information

We currently accept the following methods of payment:
UK Maestro
Payment can be made using only the methods above, and payment for your full order offer will be taken immediately. The total amount you pay is the same regardless of the payment method.
All payments methods are secure, and are handled by Global Iris and HSBC.

We will send you a copy of your invoice as an attachment to the order confirmation email we send.

You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment We will not accept your order and We will not be responsible for any delay or non-delivery and We are not obliged to inform you of the reason for the refusal.

We are not responsible for your card issuer or bank charging you as a result of Our processing of your credit/debit card payment in accordance with your order.


We aim to deliver all orders as quickly as possible. Delivery times stated on the Website are estimates and as such are not guaranteed.

Information on the Website

Whilst every effort is made to continually update the information contained on this Website, neither Holland & Holland nor any third party or data or content provider make any representations or warranties, whether express, implied in law or otherwise, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the Website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the Website. Holland & Holland reserves the right at any time to change or discontinue without notice, any aspect or feature of this Website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. Your reliance on the information contained on this Website is at your own risk. If you find an error or omission with this site, please let us know.

Intellectual Property

The trade marks of Holland & Holland Ltd, including HOLLAND & HOLLAND, THE ROYAL, and ROYAL, are protected in the United Kingdom and in other countries. Holland & Holland’s name and trade marks must not be used for any publicity, promotional, advertising or commercial purposes whatsoever, without the prior written permission of Holland & Holland.

Where copyright and or design rights subsist in the goods offered for sale by Holland & Holland, such rights must not be infringed, whether by copying, causing to be copied, or otherwise, in any manner whatsoever, including but not limited to photographs, sketches, models and other forms of reproduction whether in fabric, paper or any other medium, including digital media.

Holland & Holland reserves the right to take appropriate action to protect all its intellectual property rights, including trade marks, service marks, logos, domain names, copyright and design rights, whether registered or unregistered.

Public Forums and User Submissions

Holland & Holland is not responsible for any material submitted to the public areas (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the Website.) Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by Holland & Holland. Holland & Holland reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion, that any such material may:

defame, abuse, harass, threaten or otherwise violate the rights of other users or any third parties; publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information; post or upload files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of Holland & Holland’s and/or a third party’s computer system and/or network; violate any copyright, trade mark, other applicable English or international laws or intellectual property rights of the Holland & Holland or any other third party; submit contents containing marketing or promotional material which is intended to solicit business. You further agree not to use the Website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or which violates any applicable law and you hereby indemnify Holland & Holland against any loss, liability, damage or expense of whatever nature which Holland & Holland or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the Website to send or post any such message or material.


Holland & Holland makes no warranties, representations, statements, or guarantees (whether express, implied in law or otherwise) regarding the Website, the information contained on the Website, your or your company’s personal information or material and information transmitted over our system.

Disclaimer of Liability

Holland & Holland shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the Website, any information contained on the Website, your or your company’s personal information or material and information transmitted over our system. In particular, neither Holland & Holland nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Use of the Website

Holland & Holland does not make any warranty or representation that information on the Website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the Website, you warrant and represent to Holland & Holland that you are legally entitled to do so and to make use of information made available via the Website.

Entire Agreement

These Terms and Conditions constitute the sole record of the agreement between you and Holland & Holland in relation to your use of the Website. Neither you nor Holland & Holland shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these Terms and Conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and Holland & Holland in respect of your use of the Website.

Website Updates

Holland & Holland may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the Website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the Website.


No indulgence or extension of time which either you or Holland & Holland may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.


Holland & Holland shall be entitled to assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.


All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be deemed ineffective and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable Laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of England and Wales without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the Courts of England and Wales in respect of any disputes arising in connection with the Website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

If We are unable to resolve any disputes between Us about this Agreement you have the right to refer the dispute to the EU’s Online Dispute Resolution platform at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN


If We breach these Terms We shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the greater of £100 or the total value of the Order. Losses are foreseeable where they could be contemplated by you and Us at the time of entering into this Agreement.
We are not responsible for:
– losses not caused by Our fault;
– losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and Us at the time of entering into this Agreement, for example loss of profits or loss of opportunity.


If you breach these Terms and We take no action against you, We will still be entitled to use Our rights and remedies in any other situation where you breach these Terms.

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

These Terms are not intended to give rights to anyone except you and Us.